Call Center Services
for Public Works Departments

Reliable, 24/7 and after-hours support from a team that understands how cities and counties operate.

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Gilson Public Works 

Call Center Services

Not Just a Call Center — A Partner Built for Public Works

Municipal departments do not work 9 to 5 — and neither do we.
Whether you need after-hours call support, weekend coverage, or full 24/7 emergency call handling, we provide trained, bilingual agents who act as an extension of your team.

From small cities to large county systems,
Public Works leaders trust us to:

Handle emergency citizen calls with precision
Escalate issues in real time via SMS, email, or tablet
Follow custom protocols per department/division
Track, log, and follow up on every request

We do more than answer calls, we help you serve your community without missing a beat.

After-Hours, Weekends, Holidays
We Are Always On

Most Public Works departments have internal staff for daytime coverage — but what happens after hours?

Gilson solutions is built specifically for:

  • Nighttime citizen complaint intake
  • Emergency service escalation (water line breaks, sewer backups, etc.)
  • Weekend and holiday call coverage
  • Overflow support during high-volume periods

Call Center Support for

Every Division in Public Works

Our team understands how diverse Public Works departments can be.
Whether you are a city, county, or municipality with multiple divisions, we adapt to your structure.

At Gilson Public Works Call Center Services we work with departments including:

Water Distribution
Animal Services
Sewer Operations
Streets & Lighting
And More
Sanitation & Waste Management
Stormwater / Drainage

No two departments are the same. That is why every setup is customized no templates, no one-size-fits-all system.

What Makes Us
Different

A Public Works Call Center
That Understands Your Needs

24/7/365 Coverage
Nights, weekends, and holidays — always covered
Real-Time Alerts
Notify on-call teams instantly through SMS or email
Bilingual Agents
Seamless communication in English and Spanish
Reliable Reporting
Every call logged, tracked, and followed up
Custom Workflows
Built for your internal structure and escalation logic.
Scalable Service
Support for both single departments and entire municipalities

Cities and Counties Across the U.S.

Trust Our Team

From high-volume cities to smaller municipalities, our clients rely on us to support their citizens especially when it matters most.

Here are a few of the agencies we proudly serve:

Let Us Handle the Calls
So You Can Focus on the Work

Missed calls, slow emergency response, and overwhelmed staff do not serve your community. Let us help you deliver better service, even after hours.

Choose between full 24/7 support or just after-hours answering service coverage — we will build the system around your department’s needs.

How to Implement Public Works Call Center Services

1.
Schedule a Consultation
Tell us your needs, and we’ll tailor the solution.
2.
Set Up & Train
Our team configures systems and trains staff.
3.
Launch with Confidence
Go live with full support from day one.
“ Our overall experience with the Public Works Call Center has been excellent.
The team is professional, responsive, and highly flexible when our needs shift.
Communication is always smooth and prompt. While I cannot speak officially for the entire City, I personally see no reason why I wouldn’t recommend this service to other agencies.”

Bryan Smith
Mobility Support Supervisor,
City of Tampa

“ The Public Works Call Center team consistently demonstrates professionalism through strong communication, accountability, and reliability. They do an excellent job relaying customer inquiries to our department with both email and follow-up phone calls. I would recommend their services to other agencies without hesitation.”

Lajeania Thomas
Water Distribution Team
Leader, City of Tampa

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